Remote
ABOUT THE ROLE:
We offer innovative solutions for businesses around the world, providing convenient and secure financial operations. Our team consists of experts from different corners of the world, united by a common goal to create advanced fintech products.
RESPONSIBILITIES:
Assisting the merchants at all stages of cooperation;
Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants;
Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process;
Maintaining long-term business relationships and daily communication with merchants;
Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio;
To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have;
Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis
Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase
REQUIREMENTS:
2+ years of experience in clients success, business development role
Experience in working with merchants in the e-commerce sector is mandatory
Willingness and ability to learn new things quickly
High sense of responsibility
Good communication skills (for communication not only with the clients but cross-team communication daily)
Excellent written & spoken communication skills in English ( not less than B2) and good command of russian (A2/B1 level);
CONDITIONS:
Fully remote format — set up your workspace to suit your own preferences.
Flexible schedule — we respect your time and rhythm, so we’ll discuss a work arrangement that works best for you.
Minimal formalities and maximum productivity — no unnecessary bureaucracy, just a focus on meaningful work.
Career growth opportunities — we are a young, ambitious team, and it’s essential that our employees grow along with us.
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