Remote
ABOUT THE ROLE:
We are a team that ensures the smooth operation of payment services and online acquiring platforms, and we are currently looking for a specialist for the position of First Line Support. If you are ready to help users quickly and effectively resolve issues related to online payments, understand the principles of customer service, and are interested in developing in the fintech field, we would be happy to hear from you!
KEY RESPONSIBILITIES:
Receiving, initial processing, and classification of customer inquiries through the ticket system, chat, or by phone;
Processing and resolving incidents related to online payments, acquiring, and transactions;
Consulting clients on the operation of the online payment and acquiring systems;
Escalating complex cases to the second line of support and monitoring their resolution;
Maintaining a knowledge base, documenting common questions and solutions to improve support efficiency.
OUR EXPECTATIONS:
Experience in technical support or customer service;
Basic understanding of the principles of online acquiring and online payments will be an advantage;
Excellent communication skills and customer orientation, the ability to politely and clearly explain technical aspects;
Responsibility and the ability to make quick decisions while working under high pressure.
CONDITIONS:
Fully remote format — set up your workspace to your liking;
Flexible schedule — we respect your time and routine, and will discuss a work schedule that suits you;
Minimal bureaucracy and maximum productivity — no unnecessary red tape, just work on what matters;
Career growth opportunities — we are young, have great ambitions, and it's important that our employees grow alongside us.
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